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How AI democratises customer support
Discover how AI is transforming customer support, empowering businesses of all sizes to deliver personalized, high-quality service. Learn how AI-powered tools, such as large language models (LLMs), are leveling the playing field for SMEs and revolutionizing customer interactions with scalable, efficient, and tailored responses. Dive deeper into the potential of AI to enhance customer satisfaction and loyalty in our latest article.
AI is transforming customer support, enabling SMEs to deliver personalised, high-quality service previously reserved for large corporations, and enhancing support across all business sizes, writes Paul Verhaar, Practice Lead Data Science & AI at Sopra Steria Netherlands.
Latest insights & stories
Smart Work
Strategy and security in the multicloud
Companies are increasingly choosing a multicloud approach: a combination of various public clouds, either alone or alongside private cloud or on-premise infrastructure. But that raises significant maintenance and security management challenges.
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How smart water systems redefine sustainability in large buildings
Smart Work
Post-quantum cryptography: waiting isn’t an option
Quantum computers constitute a real threat to standard encryption. Given the harmful impact, Proximus experts Peter Spiegeleer and Kristof Spriet point out the need to switch to post-quantum cryptography (PQC) promptly.