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How AI democratises customer support
Discover how AI is transforming customer support, empowering businesses of all sizes to deliver personalized, high-quality service. Learn how AI-powered tools, such as large language models (LLMs), are leveling the playing field for SMEs and revolutionizing customer interactions with scalable, efficient, and tailored responses. Dive deeper into the potential of AI to enhance customer satisfaction and loyalty in our latest article.
AI is transforming customer support, enabling SMEs to deliver personalised, high-quality service previously reserved for large corporations, and enhancing support across all business sizes, writes Paul Verhaar, Practice Lead Data Science & AI at Sopra Steria Netherlands.
Latest insights & stories
Smart Work
In the age of AI, speed makes the difference, not scale
There is every reason to think that in five to ten years’ time, we will be living in an AI-native world. This is having a significant impact on the architecture and organization of IT infrastructure. Edge computing has a key role to play in this.
Why is building a European hyperscaler unrealistic?
Can Europe quickly develop a sovereign alternative to the American hyperscalers? That's fantasy, says Filip Marchal, Cloud Product & Solution Lead at Proximus NXT. “We need to keep their innovative spirit but build in more control.”
When Robots Truly Listen: Ameca as a Social Companion in Care
What if technology could become not only smarter, but also more human? Together with our partners, Living Tomorrow explores how innovation can help tackle one of today’s greatest challenges: loneliness in healthcare and elderly care.